Returns

Returns Eligibility

Items eligible for return include those with quality issues, incorrect items delivered, or items nearing expiration upon delivery (excluding Fresh produce, dairy products, and other perishable goods).

Quality Concerns

For quality-related concerns, such as damaged or spoiled items, please provide clear video of opening the package with those items during the return initiation.

Incorrect Items

If received items are different from your order, our team will arrange for the correct items to be delivered, or a refund will be processed based on circumstances.

Expiry Date Issues

Items with a shelf life shorter than guaranteed upon delivery are eligible for return. Please provide clear video of opening the package with those items displaying the expiry date.

Non-Returnable Items

Perishable goods, personalized items, and items exceeding their recommended storage conditions are non-returnable.

Customerized order items that we keep so much effort only on customer’s demand are non-returnable.

Pickup Process

For eligible returns, our team will schedule a pickup at the customer’s address. Please ensure the items are securely packed for return. We accept returns on most items within 12 hours of delivery, provided they are in their original, unused condition and packaging. To initiate a return, please follow these steps:

Contact Us

Reach out to our customer service team at +91 93901 91223 to request a return authorization. Please include your order number and reason for the return in your request.

Return Instructions

Once your return is authorized, we will provide you with detailed instructions on how to return the item. You will be responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.

Packaging

Ensure that the item is securely packaged to prevent damage during transit. All original packaging, labels, and any included accessories should be returned with the item.

Inspection

Upon receipt of the returned item, our team will inspect it to ensure it meets the return criteria. If the item is approved, we will process your refund according to the terms outlined below.

Refund

Product Quality Concerns

If the grocery items received do not meet our mentioned quality standards, please contact us. We may require a photo or description of the issue to process a refund or a replacement.

Missing or Incorrect Items

In the event of missing items or incorrect products received, contact us for a prompt resolution. Provide clear details and a video while opening the package of the received items as evidence.

Delivery Issues

If your order is not delivered within the specified time frame, reach out to us immediately. We’ll investigate and reschedule the delivery or offer a refund based on the circumstances.

Cancellation and Refund

Cancellations made before the order is processed will be eligible for a full refund.

Damaged Goods

If the groceries arrive damaged, report it to us with supporting evidence, we’ll arrange for a refund or replacement, depending on product availability.

Refund Processing Time

Refunds will be processed within 7-10 business days once the request is approved. The funds may take additional time to reflect in your account based on your bank’s policies.

Refund Eligibility

Refunds are issued based on the specific circumstances and adherence to our policies. Products with an expiration date approaching or exceeded are not eligible for refunds. Items must be in their original, unused condition and packaging. Certain items, such as perishable goods or custom-made products, may not be eligible for return or refund.

Non-Refundable Items

Fresh produce, dairy products, and other perishable goods are non-returnable and non-refundable.

Custom-made or personalized items are also non-refundable.

Changes to This Return and Refund Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.

Thank you for choosing One Grocy!