Information We Collect

When you create an account, place an order, or contact us, we collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment details.  We collect non-personal information such as your browser type, device type, operating system, IP address, and browsing behavior on our website through cookies and similar technologies. Our website or App may contain links to other websites also. We are not responsible for the privacy practices of such websites which it does not control, own, or manage since user visits them on their discretion. The websites and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie), sometimes together to optimize, and serve ads based on user’s previous visits to our website.

How We Use Your Information

We use your personal information to process your orders, manage your account, and provide customer support. We use non-personal information to analyze website usage, enhance user experience, and improve our services and website functionality.With your consent, we may use your email address to send you promotional offers, newsletters, and updates about our products and services. You can opt out of these communications at any time.

Sharing Your Information

We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and providing customer support. We may disclose your information if required to do so by law or in response to valid requests by public authorities. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, personalize content, and analyze website traffic. You can manage your cookie preferences through your browser settings.  We use Google Analytics to collect information about website usage. This information helps us understand how visitors interact with our website. Google Analytics uses cookies to collect data such as your IP address and browsing behavior.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed through secure payment gateways and are not stored or processed on our servers.

Your Rights

You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly. You can request the deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes. You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.

Thank you for choosing One Grocy! Your trust is important to us, and we are committed to protecting your privacy.